Songbird Landscape Supply – Online Store Policies

Effective Date: September 15, 2025

Welcome to Songbird Landscape Supply. By placing an order through our online store, you agree to the following policies. Please read carefully before making a purchase.

1. General Terms

  • By accessing and using our website, you agree to comply with all terms and policies outlined here.
  • We reserve the right to update or modify these policies at any time without prior notice. Updates will be posted on this page with the revised date.

2. Orders & Payment

  • All orders must be placed through our secure online checkout system.
  • We accept major credit cards, debit cards, and select digital payment methods.
  • Orders are processed once payment has been successfully received.
  • In the event of incorrect pricing due to human or system error, we reserve the right to cancel or adjust the order after notifying the customer.

3. Product Availability

  • While we strive to keep our inventory accurate, product availability may vary, especially for seasonal plants, bulk materials, and specialty items.
  • If an item you ordered becomes unavailable, we will notify you promptly with substitution options or offer a full refund.

4. Shipping & Delivery

  • Delivery Area: We currently offer local delivery for bulk landscape materials, plants, and supplies within our service area.
  • Delivery Fees: Calculated at checkout based on location and order size.
  • Delivery Scheduling: Customers will be contacted to confirm delivery dates and times.
  • If you are not present at the delivery location, our team will leave items in a safe, designated area whenever possible.
Note: Songbird Landscape Supply is not responsible for delays caused by weather, traffic, or other factors beyond our control.

5. Returns & Refunds

We want you to be satisfied with your purchase. Our return policy is as follows:

Eligible Items:

  • Non-living products such as tools, irrigation supplies, and unopened bags of material may be returned within 14 days of purchase with the original receipt.
  • Items must be in new and unused condition.

Non-Returnable Items:

  • Plants, trees, and other live goods are non-returnable due to their perishable nature.
  • Custom orders (e.g., special bulk material blends) cannot be returned.

Refund Process:

  • Refunds will be issued to the original payment method within 5–7 business days after the return is approved.
  • Shipping or delivery fees are non-refundable.

6. Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund.
  • Orders canceled after 24 hours may incur a restocking or cancellation fee, especially for custom orders or scheduled deliveries.

7. Privacy Policy

  • We respect your privacy and will never sell or share your personal information.
  • Your data is used solely to process orders, communicate updates, and improve our services.
  • For full details, see our separate Privacy Policy page.

8. Limitation of Liability

  • Songbird Landscape Supply is not liable for damages arising from misuse of products or failure to follow care instructions provided at the time of purchase.
  • Customers are responsible for ensuring the correct use of landscaping materials and plants.