Cancellation policy

Songbird Landscape Supply — Cancellation Policy

Effective Date: December 10, 2025

At Songbird Landscape Supply, we understand that plans change. This Cancellation Policy explains how order cancellations are handled for bulk materials, bagged goods, tools, and delivery services.

1. Order Cancellations (General)

  • Orders may be canceled before the materials are loaded, prepared, or dispatched.

  • To cancel an order, customers must contact us as soon as possible by phone or email.

Once an order is confirmed, timely communication is required to avoid fees.

2. Cancellations for Bulk Materials

Bulk materials (mulch, stone, soil, sand, aggregates) require advance preparation and loading.

Eligible for Cancellation:

  • Before loading or staging has begun

  • Before the delivery truck has been dispatched

Not Eligible for Cancellation (or may incur fees):

  • After materials are loaded into a truck

  • After materials have been delivered

  • For special-order or custom-blended materials

Bulk materials that have already been prepared, loaded, or delivered cannot be refunded.

3. Cancellations for Delivery Orders

Delivery orders may be canceled if:

  • The cancellation occurs before the truck has been dispatched

  • No special-order products are involved

Not Eligible or May Incur Fees If:

  • The truck is already en route

  • Delivery cannot be completed due to inaccessible or unsafe conditions

  • Driver time and fuel have already been committed

In these cases, a delivery or restocking fee may apply.

4. Special Orders

Special-order products may require full or partial payment upfront.

  • These items cannot be canceled once the order has been placed with the supplier.

  • In certain cases, cancellations may be accepted with a supplier’s approval, but restocking or cancellation fees may apply.

5. Bagged Goods, Tools & Supplies

These items can typically be canceled before pickup, provided the order has not been packed or staged for loading.

If already prepared or staged, a small processing fee may apply.

6. Refunds for Canceled Orders

Approved cancellations will be refunded to the original method of payment whenever possible.

Refunds will be issued within 3–7 business days depending on payment provider processing times.

7. No-Show or Failure to Pick Up

If a customer fails to pick up their order within 48 hours of the scheduled time:

  • The order may be canceled automatically

  • A restocking or rescheduling fee may apply

  • Refunds for bulk materials may not be available

8. How to Request a Cancellation

Customers may request a cancellation using any of the following:

Phone: [Insert Number]
Email: [Insert Email Address]
In-Store: Provide your name, order number, and purchase details.

Prompt communication is essential to avoid fees.

9. Policy Updates

Songbird Landscape Supply may update this policy as needed to reflect operational changes. The most current version will always apply.